Pharmacy Services


What is an electronic prescription?

An electronic prescription is a prescription that is electronically generated and sent to your mobile phone or computer. You can use an electronic prescription, in the same way as a paper prescription, to get medicines from your pharmacy.

Can I still get a paper prescription if I want one?

Yes, paper prescriptions will still be available. You will be able to choose to have either a paper or an electronic prescription.

How will I get my electronic prescription?

When your doctor writes your electronic prescription, they will send you a 'Token' to your mobile phone or computer.

What will my token look like?

It will be a SMS, email message or appear in your Wizard Pharmacy app with a barcode and some information about your medicine.

What is the benefit of an electronic prescription?

Electronic prescriptions will give you convenient access to your medicines and will improve patient safety by reducing the risk of transcription errors. They will also be useful for Telehealth consultations and reduce the risk of infection being spread in GP waiting rooms.

What technology do I need for electronic prescriptions?

You will need a mobile phone or a computer.

Do I need My Health Record to use electronic prescriptions?

No, you don’t need to use My Health Records to use electronic prescriptions.

Is the electronic prescription system secure?

Electronic prescriptions must meet a high level of privacy and security. Your prescription is protected and can only be accessed at your pharmacy when you give them your token.

Will all my medicines be able to have an electronic prescription issued?

Yes, they will, there are currently no restrictions as to which medicines can be prescribed using an electronic prescription.

Will I get a separate token for each medicine I am prescribed?

Yes, you will get a separate token for each medicine. If you have repeats, we will send you a new token for your next repeat.

How do I know which token has been used to get my medicines?

We can verify which token has been used, but once we have dispensed your medicine you should delete the token that was used to get that medicine.

What happens if I lose my token?

If you lose your token, you will need to contact your doctor so they can cancel the electronic prescription and issue a new one. The doctor will need to send you a new token.

What is the Active Script List (ASL)?

The ASL is a list of the current medicines that can be supplied to you. You can manage it yourself or give permission for your pharmacist to see it. It is expected to ready by the end of 2020.

Can my Carer still collect my medicines?

Yes of course, a family member or agent can collect your medicine just like they do currently with your paper prescriptions. You will need to send them the token with the barcode so they can give it to the pharmacy to unlock the electronic prescription.

Do I need to go to the pharmacy to get my medicine?

We offer delivery, if you would like to sign up to our Wizard Pharmacy app you will be able to send us your electronic prescriptions, pay in advance and organize delivery.

How do I know the SMS or email is not a scam?

It’s best to check that you have received your token before you leave the doctor’s office or finish your telehealth consultation, so you know it is from your doctor.

If I get an electronic prescription, do I then need to get one every time I need a prescription?

No, the choice of whether you get an electronic or a paper prescription is always yours.

If I get an electronic prescription will the repeats also be electronic?

Yes, all repeats issued with the initial electronic prescription will also be electronic. Any repeats will have new tokens issued once the prescription is dispensed. You will need to keep the new token for the next time you need the medicine. If you are using our Wizard Pharmacy App this will store all your tokens in one place until you need to order your next supply.

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